Shipping policy
🦄 UniScoops™ Shipping Policy
📦 Processing Time
- Orders are hand-packed and typically ship within 21-28 business days.
- Weekend/holiday orders begin processing the next business day.
- During drops, sales, or high-volume periods, processing may take a bit longer.
🚚 Shipping Methods & Delivery Estimates
We ship using trusted carriers such as USPS and UPS.
Estimated delivery times after processing:
-
U.S. Domestic: 5-10 business days
-
International: 7–21 business days (varies by country & customs)
Delivery times are estimates and may be affected by carrier delays, weather, or customs.
🧾 Tracking
Tracking is emailed as soon as your order ships.
Please allow up to 24 hours for tracking to update.
🌍 International Shipping & Customs (VAT/Duties)
International orders may be subject to customs fees, VAT, duties, or import taxes.
These fees are not included in your order total and are the buyer’s responsibility.
UniScoops™ is not responsible for customs delays.
💔 Lost, Stolen, or Damaged Packages
- If your package is marked Delivered by the carrier, UniScoops™ is not responsible for lost or stolen packages.
- If your order arrives damaged, contact us within 48 hours of delivery and include photos of:
- the shipping box/mailer
- packing materials
- the damaged item(s)
- the shipping box/mailer
We’ll do our best to help make it right.
🧁 Mystery Scoops & Order Variations
Mystery scoop items are final sale.
Because items are mystery-based, contents vary and cannot be customized.
🛑 Incorrect Address
Please double-check your shipping address at checkout.
UniScoops™ is not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned due to an address issue, the customer is responsible for reshipping fees.
📬 Contact Us
Questions about shipping or your order?
Email: uniscoops.shop@gmail.com
Website: www.uniscoops.shop
Updated: November 2025